Frequently asked questions
Have a question for us? You might find the answer below...
Please click on a category to see if we list the question you have:
Q: What are your opening hours?
A: We open between the hours of 08.00am – 18.00pm, 48 weeks per year.
Q: Do you have facilities for the disabled?
A: Yes – the Nursery has been built on one level, with easy wheelchair access and disabled facilities.
Q: How do you cater for my child’s dietary needs?
A: The Nursery food is freshly prepared and cooked on our own premises. We cater for all dietary requirements i.e. Halal, Kosher, Vegetarian and allergies. See our Nutrition policy and menus for further information.
Q: How can I pay for my childcare fees?
A: Nursery fees are payable at the beginning of each month, in advance, by standing order, BACS or cash.
For further information see our terms and conditions here.
Q: Do you accept Nursery Vouchers?
A: Yes – we accept any Childcare Vouchers.
Q: When should I apply for a Government Funded place?
A: We recommend you put your child’s name on our waiting list as soon as possible. The the waiting lists for 15 hour funded places are always busy. Waiting list applications are processed by date of registration so the earlier you register the more chance you have of securing a space.
However there are places available for full day care and baby room places. See nursery place availability.
Q: What documents do I need to register for full day care?
A: You will need to complete an application form and also provide your child’s original birth certificate, red health record book, Child Benefit letter and a proof of address.
For free government funded care an expression of interest slip is completed.
Q: Do I need to pay a deposit for child care?
A: A £100 deposit is required at admission for full time child care. This deposit is refunded with your first months invoice.
A £20 holding fee will need to be placed when accepting a 15 hour funded space. This will be returned to you within 6 weeks of your child starting nursery.
Q: What is your Admissions Policy?
It is our intention to make our Nursery accessible to children in families from all sections of the local community. In order to accomplish this we will ensure that the existence of the Nursery is widely known in the Saints Community.
Each nursery class has an agreed annual admission limit and offers Nursery Education Grant places and a limited number of full day care places. A child may only hold one nursery place at time, except where one of these places includes moving up from the baby room.
The legal definition of a nursery-aged child contained in the 1994 Education Act is any child who has not yet reached statutory school age, i.e. five years old. In Luton, a child is deemed to be of NEG nursery age from the beginning of the term following their 3rd birthday. For this purpose, the terms are as follows (these are in line with the Early Years Education Funding term dates):
Autumn term – 1st September to 31st December;
Spring term – 1st January to 31st March;
Summer term – 1st April to 31st August.
We also arrange our waiting list in the following order:
- First come first served basis
- Previous sibling(s) attended the Nursery
- Children living in the Saints Ward
If financially viable, we will keep a place vacant in order to accommodate emergency admissions and SEN referrals.
We will describe the Nursery and its practices in terms which may be clear and welcoming to fathers and mothers, other relations, carers, childminders and people from all cultural, ethnic, religious and social groups, with and without disabilities.
We will make a range of policies available to all parents, particularly our Equal Opportunity Policy.
At Greenside Nursery, we aim to work with parents in ensuring your child’s individual care needs are met, in conjunction with all Greenside Nursery policies. We also aim to make your child’s admission to Greenside Nursery a happy experience for both your child and you as a parent/guardian.
To ensure you have all relevant knowledge of how your child’s time with us will be, we will hold an introduction meeting. This will give you information about the routines, policies and procedures of the Nursery.
You will also attend a six week settling program to give your child the opportunity to explore the Nursery and get to know us and the other children.
Our Nursery offers full day care for babies, toddlers and pre-school children.
How to Apply
Information and Application Forms are available from the reception office.
Letters to families, either offering or refusing NEG places for their children will be sent out as follows: March – April with a parent Induction Evening in May. Full day care places are not subject to annual admission – offers are as and when available.
Out of catchment children are to be put on a waiting list, and only offered a place if the Nursery is under subscribed. If a place is offered on the basis of a fraudulent or intentionally misleading application, or a parent has not responded to an offer within a reasonable time, the Nursery may withdraw the place. Where more applications are received than places available, the application form will not be accepted. When the waiting list is full, no further applications will be accepted.
For full day care children we operate a fair payment system. For fees and charges go to our website: www.greensidenursery.co.uk.
Your child’s attendance is monitored regularly. If unexplained absences occur and are frequent, the Nursery will arrange a home visit in order to establish the reasons for these.
Should there be no legitimate explanation, and the situation persists, your child’s place could be at risk.
Definition and Additional Information
A pupil may be refused admission if the Nursery is full to the admissions limit, if the admission list is closed to further applications, or if the child is not of the appropriate age. There is no right of appeal against the Company’s refusal to award a place at the nursery, since there are statutory criteria governing adult: pupil ratios that cannot be over-ridden.
Siblings are defined as two or more children, or offspring having one or both parents in common (including half, fostered, step and adopted children). This does not include blood-related brothers or sisters who live in separate homes
Parents are required to provide proof of their child’s date of birth and home address. Evidence may be submitted in the form of the child’s birth certificate or passport and the child benefit letter or a utility bill (showing the parent’s name). Where a family is expecting to move house, confirmation of the new address will be required before the application can be considered. Confirmation should be by way of a copy of the signed lease agreement or a letter confirming contracts have been exchanged.
A child’s home address is defined as the address where he or she resides with an adult with parental responsibility for the majority of week-day nights. In cases where a child spends equal time living in two different homes, the address that is most favourable to the application will be considered as the home address.
What happens if my child is attending another setting
At Greenside we never forget that parents have the right to choose. When offering a place, we respectfully advise that where a child is settled and happy at another setting, it may be detrimental to their overall well being to move them. Families who have not registered for admission by completing an application form or expression of interest form; are not technically on our waiting list. In these cases we reserve the right to offer the place to a community child who has not yet accessed a nursery place at any setting. This aids the “Hard to Reach” families or those who may have fallen under the radar of not knowing where to go and what to do next. The exception to this is full day care, places which are determined by availability. Parents can reserve a full day care place in advance. The place availability is determined by those moving onto school or up in class range, this facility aids working parents and those preparing to return to work. A fee is required.
The managing director does reserve the right to refuse admissions. The Company does however endeavour to act fairly and to consider circumstances. The right of refusal may be enforced in the instance of a parent/family who upset the ethos and harmony of the setting.
Change of address
Parents are obliged to inform the nursery of any change of address following an application, as this may affect the allocation of a place. Failure to do this could result in an offered place being withdrawn.
If you require any further information regarding Greenside Nursery, please contact:
Greenside Nursery Ltd, Culverhouse Road, Luton, Bedfordshire LU3 1PZ
Tel: 01582 594632
Email: email@example.com Website: www.greensidenursery.co.uk
Q: Are you OFSTED registered?
A: Yes – The nursery recently changed ownership and was re-registered in August 2017. Our ofsted registration number is EY547390
Q: Where can I view the OFSTED report?
A: Go to our about us page and click on the Ofsted inspection reports.
Q: Do you have qualified staff?
A: Yes – we have;
The nursery manager holds a BA hons degree in early years, with early years professional status.
We have 15 staff who work directly with the children:
2 with relevant degree level qualifications
8 with level 3 qualifications
2 with a level 2 qualification, both working towards their level 3.
3 modern apprentices, working towards their level 2 qualifications.
Q: What are your staff ratios?
0 – 2 year old children : 3 children – 1 adult
2 – 3 year old children : 4 children – 1 adult
3 – 5 year old children : 8 children – 1 adult
Q: How am I updated on my child’s progress?
A: Formal consultations will take place every term. Informally, you may discuss your child’s progress or view their folder at any time. A written report is given at the end of every year. All parents are encouraged to register with our secure online observation system (Iconnect) that updates parents about children’s observations, artwork and progress.
Q: What are Greenside’s Results?
A:Analysis of data provided by the local authority shows that children who left us in 2016, and have just completed their reception year at school, performed above the Luton average with 86% achieving a ‘good level of development’ compared to the Luton average of 72%and the national average of 71%.
The above results show the head start children get at Greenside, our children become independent and positive learners, prepared for the next step in their education.
For our latest performance figures please visit our Greenside news page.